Tierpoint Service Level Agreement

TierPoint Service Level Agreement: Ensuring Maximum Uptime and Data Protection

In today`s rapidly evolving business landscape, data is the lifeblood of any organization, and downtime can prove costly, especially for businesses that handle mission-critical data. This is where TierPoint comes in, offering a robust suite of solutions, including colocation, managed hosting, cloud, and disaster recovery services, tailored to meet the unique needs of businesses of all sizes.

One of the key attributes that sets TierPoint apart from other service providers is its Service Level Agreement (SLA). An SLA is a contract that outlines the level of service that a provider agrees to offer its customers. TierPoint`s SLA is designed with uptime and data protection in mind to ensure maximum availability of services and the security of customer data.

Uptime Guarantee

TierPoint`s SLA sets a high standard for uptime, guaranteeing 99.999% availability for power, cooling, and network connectivity. This equates to just over five minutes of downtime per year and gives customers peace of mind, knowing that their data is always accessible and available when they need it.

In the event of an outage, TierPoint`s SLA includes specific provisions for service credits. If TierPoint`s uptime falls below the agreed-upon threshold, customers will receive a credit equal to 5% of their monthly recurring charges for every hour of downtime, up to 100% of the monthly recurring charges.

Data Protection

TierPoint`s SLA also outlines the company`s commitment to data protection. The SLA guarantees that TierPoint will maintain the confidentiality, integrity, and availability of customer data. To achieve this, TierPoint employs multiple layers of physical and logical security, including access controls, surveillance systems, and encryption technologies.

TierPoint`s data protection measures are designed to meet the most stringent compliance requirements, including HIPAA, PCI DSS, and SOC 2. Additionally, TierPoint`s facilities are audited by independent third-party organizations to ensure that they meet industry standards for security and reliability.

Wrap Up

In conclusion, TierPoint`s Service Level Agreement is a testament to the company`s commitment to providing world-class infrastructure services while ensuring the highest level of data protection and uptime guarantee. As a business, you can be assured that you`re partnering with a service provider that takes its responsibilities seriously and goes above and beyond to meet your needs. So, why not give TierPoint a try, and experience the peace of mind that comes with knowing that your data is safe and accessible 24/7/365.